Deep dive: Creating effective retention strategies
5 difficult conversations and how to have them
Sunsetting a product, poor performance, telling leadership something they won’t want to hear — these are all tricky conversations that many of us have to have. Difficult conversations come with the territory when you’re a product leader, so what’s the best way to handle them? In this post, we’re guided by Denise Jacobs, the author
How to drive internal AI adoption
Discover how a simple, action-focused AI workshop helped internal teams overcome hesitation, identify practical use cases, and build confidence with AI tools—starting with real problems, not hype. Learn the 3 key takeaways to run your own successful AI adoption session.
What if pricing was your best feature?
Discover why pricing is the most underrated product feature. Learn how strategic pricing can drive growth, enhance UX, and become your product’s competitive edge.
Anthropic CEO makes bold AI claim while Workforce new product chief wants you to love software
From Anthropic’s job warning to Workday’s product charm offensive, here’s the news that grabbed our attention this week. Anthropic CEO says AI could wipe out half of white-collar jobs In a forecast projected by Dario Amodei, CEO of Anthropic, warned this week that AI could eliminate up to 50% of entry-level white-collar jobs over the
Why you should do as few things as possible
Focus on what matters: Learn how doing fewer, high-impact tasks boosts productivity, clarity, and product success.
How Stack Overflow is competing with AI – Jody Bailey (CPTO, Stack Overflow)
Artificial Intelligence has changed the way developers work—and Stack Overflow is right at the centre of that shift. In this episode of The Product Experience, Jody Bailey, CPTO at Stack Overflow, shares how the platform is adapting to AI, protecting its community, and embracing new revenue streams. We explore how LLMs are reshaping developer behaviour,
Navigating the workplace as a young product manager
Discover key strategies for early-career product managers to build credibility, lead effectively, and grow professionally. Learn how to connect with stakeholders, celebrate your wins, and mentor others.
Sunday Rewind: Top 7 signs you’re in a bad product system by Scott Williamson
This week’s Sunday Rewind goes back to 2022 and a #mtpcon SF+Americas 2022 keynote from Scott Williamson, former Chief Product Officer at GitLab, who offers seven signs that you may be in a bad product system, and gives some practical and actionable advice on making meaningful changes. Everyone starts with the solution: Solution-first thinking is
How one Hackathon sparked a whole new product at Transifex: Maya Toutountzi (Head of Product) — Product Unplugged
In this episode of Product Unplugged, Mike Belsito sits down with Maya Toutountzi, Head of Product Management at Transifex, to explore the surprising journey from early AI hackathon scepticism to launching a fully AI-powered product. Maya walks us through the bumps, breakthroughs, and big lessons learned—offering practical insights for any product team looking to innovate
Join our hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world!Learn more
World Product Day: Your 2025 award winners
To celebrate World Product Day this year, we wanted to spotlight the best voices in the product space, so we invited the product community to nominate the people and products making the biggest impact on their working lives Here are this year’s ten standout winners, ranging from new kids on the block to product legends.
How to drive internal AI adoption
Discover how a simple, action-focused AI workshop helped internal teams overcome hesitation, identify practical use cases, and build confidence with AI tools—starting with real problems, not hype. Learn the 3 key takeaways to run your own successful AI adoption session.
What made Intercom throw away its product playbook – Paul Adams (CPO, Intercom)
Intercom’s CPO Paul Adams joins The Product Experience to talk about how the company has radically transformed its approach in the wake of AI’s acceleration. From ripping up roadmaps and reorganising teams to reinventing pricing models, Paul shares what it really takes to adapt—fast. Key takeaways“You’re not selling users anymore. You’re selling work.”AI has shifted
What if pricing was your best feature?
Discover why pricing is the most underrated product feature. Learn how strategic pricing can drive growth, enhance UX, and become your product’s competitive edge.
How Dolphin AI was launched by staying obsessively close to the customer: Ilai Szpiezak (Co Founder)
In this episode of Product Unplugged, host Mike Belsito sits down with Ilai Szpiezak, Founder and CEO of Dolphin AI, to trace the remarkable journey from running dance events and theatre shows to building a voice-of-customer analytics tool powered by AI. Ilai Szpiezak shares how the pandemic wiped out his events business overnight, forcing him
Sunday Rewind: Scaling the product and the team by Rachael Shah
This week’s Sunday Rewind is a 2020 MTP Engage Manchester talk from Rachael Shah, then Delivery Lead at the Co-op, which challenges us to think holistically about scaling our products. Rachael draws on her own experience to show that it’s critical to think about scaling the team in parallel with scaling a product. She provides practical
Microsoft lays off 3% of workforce while renegotiating partnership with OpenAI
In Microsoft news, the tech giant announced this week that it will be laying off 3% of its workforce. On Tuesday, the company confirmed it would cut around 6,000 roles across the organisation. In a statement, Microsoft said it “continues to implement organisational changes to best position the company for success.” Bloomberg first reported that
How to build the right product culture during transformation – Joca Torres (Product Consultant)
In this episode of The Product Experience podcast, we sit down with Product Consultant Joca Torres, whose work at Gympass is featured in Marty Cagan’s book Transformed. Joca shares the four core principles of successful digital transformation—principles he’s applied in both high-growth startups and century-old corporations. We unpack what it really takes to shift a
Why self-care is your secret weapon as a product manager
In today’s tech landscape, product managers face unprecedented challenges. As the linchpin connecting strategy, execution, technology, and market demands, product managers operate in a high-pressure environment where burnout isn’t just a risk – it’s practically an occupational hazard. But what if prioritising your wellbeing wasn’t just about personal health, but actually a strategic advantage? Let’s
Klarna goes on recruitment drive after ditching AI-first policy
Buy now pay later payments service Klarna is actively recruiting again after re-evaluating its AI-driven customer service cost cutting plan and concluding that it needs to employ humans because its AI-first approach leads to lower quality. Klarna says it is exploring flexible, remote work models to attract a diverse workforce, including students and people living
Why having engineering experience helps in product management
Discover the journey of transitioning from engineering to product management, including key advantages, challenges, and growth strategies. Learn how technical experience can uniquely position you to thrive as a product manager and drive customer and business value
How Bain & Company adapted its product strategy for AI: Kasia Mrowca (Director of Product) — Product Unplugged
In this episode of Product Unplugged, host Mike Belsito speaks with Kasia Mrowca, Director of Product at Bain & Company about navigating the chaos—and opportunity—that comes with emerging technologies like AI. Kasia shares how her team made a bold pivot to integrate AI into their product roadmap after it was already signed off and budgeted,
Sunday Rewind: Product, dance, and pockets of brilliance by Pippa Topp
In this keynote session at #mtpcon London 2022, Pippa Topp, then Interim Head of Product at Charlotte Tilbury, talks about product and creating pockets of brilliance. Pippa started her career as a project manager and comments that it’s hard to get to grips with the idea that you’re a “proper” product manager when so often
DoorDash eats Deliveroo while OpenAI makes its biggest buy: This week’s news roundup
From acquisitions by OpenAi and DoorDash to Microsoft adopting Google’s AI agent protocol, here’s the news that grabbed us this week OpenAI backs off fight with Elon Musk and commits to nonprofit status More developments at OpenAi this week. The company announced it is to buy Windsurf – formerly Codeium – for about $3 billion,
Highlights from April’s ProductTank meetups
Discover key insights from April’s ProductTank meetups in Chile, Norwich, Dublin & Chicago, where global product leaders shared strategies & lessons.
DoorDash acquires Deliveroo to expand on global product strategy
DoorDash acquires Deliveroo in £2.9 billion deal, signalling big bets on platform integration and global expansion
Context, intent, change, purpose, constraints – a model for communicating requirements
Discover a new approach to communicating product requirements by learning from the military orders process. Shift from rigid specs to clear intent, context, purpose, and constraints to empower software teams with autonomy and adaptability.
Netflix introduces major TV product redesign
For the first time in 12 years, global streaming giant Netflix has launched a brand new TV digital experience for its 300 million users. According to Netflix, “All the updates are designed to make choosing easier because decision fatigue is real.” The new features include: Mobile users will also expect to see updates, as Netflix
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